Small IT problems eat time. Someone forgets a password on Monday morning. Someone needs to join a shared inbox. Someone's Bluetooth headset stopped connecting. Small stuff. Each one takes 20 minutes to log a ticket, wait for a response, describe the problem, run the fix.
Multiply that by a team. Multiply by a year. That's a lot of hours you're not billing clients, not shipping product, not doing whatever your business actually does.
Nova AI is our desktop assistant that handles the small stuff without a ticket
What Nova does
- Password resets for the accounts it's connected to.
- Common fixes — printer queues, Bluetooth pairing, VPN reconnects, missing shortcuts.
- Simple automations — like access requests (join a shared mailbox, add me to this SharePoint site).
- Answers boring questions — what's my company Wi-Fi password on a new device, how do I install approved software.
- Escalates cleanly. When Nova can't solve it, the ticket flows to a human with Nova's context already attached. So you don't re-explain what you've already tried.
How it feels
Small icon on your desktop. Click it. Ask in plain English. Nova either solves it (usually) or hands off (sometimes). Total time: seconds to minutes, not "I'll ring the helpdesk later."
What Nova doesn't do
- Nova doesn't do things it shouldn't. Anything that touches production data, changes permissions outside its scoped list, moves money, or reaches a client — that's a human, every time.
- Nova doesn't guess. If it doesn't know, it says it doesn't know.
- Nova doesn't hide. Every action it takes is logged.
The commercial bit
Clients outside the top all-inclusive tier aren't charged support time for anything Nova resolves. That's deliberate. Nova exists because it lets us scale support capacity without headcount growing in lockstep — and we'd rather pass the benefit on than pretend a self-service fix took a tech an hour.
The point most owners miss
The value isn't just "faster password resets." It's:
- Your team gets moving again in 40 seconds, not 40 minutes.
- Your best tech's time gets spent on the hard stuff, because Nova's already dealt with the easy stuff.
- Your ticket count drops — sometimes materially — which means the visible metric of "IT problems" drops with it.
See a 3-minute Nova walkthrough. We'll show you exactly what it does, and what it doesn't.
See Nova in action